Return Policy

Return  

 A Bronco is a Great Fit For Everyone – but sometimes, an item isn’t quite what you expected. 

We want you to be happy with your Bronco Nation purchase.  If it isn’t quite what you expected, we offer returns or exchanges in most cases.  

For Items Shipped to United States Addresses, including APO, FPO and DPO Addresses:

  • Most items can be returned or exchanged if requested within 21 days of delivery.
  • All returns or exchanges must be shipped back to us within 10 business days of receiving written approval for the return or exchange.
  • Certain products can’t be returned or exchanged. These include:
    • Perishable items, including food items, unless the item is defective
    • Personalized items
    • Items that were marked as “Final Sale” at the time of purchase
  • Items must be returned in new & unused condition, with all original packaging and tags attached.  
  • Initial shipping charges cannot be refunded.  
  • Bronco Nation reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without a RMA.


Returns 

  • We will refund the original payment method, subject to an $8 return fee.
  • If you prefer, we will offer you a credit you can use at the web store, without the $8 return fee.  Please note web store credit can only be redeemed online at www.thebronconation.com.

To return an item please email gear@thebronconation.com  with:

  • your order number
  • item(s) you wish to return
  • reason for your return
  • your preferred credit method.
  • Once approved, you will be contacted via email with a pre-paid shipping label and next steps
  • Upon receiving the shipping label and securely packing your item(s), make sure to include your original invoice or order confirmation to prevent any delays in the returns process.
  • We will process your return once it is received and evaluated at our warehouse.
  • Refunds can take up to 10 business days to appear in your account.

 

Exchanges

  • We are happy to exchange a product for a different size or color, as long as the requested item is in stock.
  • To request an exchange, please email gear@thebronconation.com with details regarding the desired item and the item you will be returning.
  • Exchanges are processed upon our receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge.
  • A maximum of one exchange per item will be allowed.

Canada, Mexico, and Other Locations

  • We regret that we are not able to offer exchanges or returns for products shipped to Canada, Mexico, or other, non-U.S. locations.
  • All orders shipped to Canada, Mexico, and other non-U.S. locations are considered Final Sale.  

 

Defective Items

If an item is received damaged or defective, please contact customer service immediately at gear@thebronconation.com.

Returned to Sender / Refused Packages

Orders refused or deemed undeliverable by UPS will be returned to our warehouse. All packages returned to our warehouse will be treated as returns. We will return the items to stock for web store credit less an $8 restocking fee.

Contact us if you have any questions regarding your return or exchange.  We’re available 9am–5pm EST Monday–Friday (excluding public holidays).

 

 

Third Party Returns

  • Return Policy: Bronco Nation will accept returns on 3rd Party Items up to 30 days after the delivery of an order placed on our online store.
    • All returns must be in new, unused condition. All accessories and packing materials must be intact and shipped back together with the returned items in the items original packaging. All returns are subject to a 10-15% restocking fee and the cost of shipping for the return.
    • To start your return, please email gear@thebronconation.com and include the following:
      • Order number
      • Item(s) you wish to return
      • Reason for return
      • Preferred credit method
    • Once the email above is received, we will issue a return label to the email address provided. When your return is received and approved, a refund will be processed, less the return shipping cost and 10-15% restocking fee. Returned items that do not meet our return requirements will be rejected and shipped back to you at your cost.

 

  • Warranty: If the product arrives damaged or with a defect, or if wrong item was sent, you have 30 days from delivery of your item to report the issue to our customer service team.
    • To start your claim, please email gear@thebronconation.com and include the following:
      • Order number
      • Item(s) that are defective
      • Reason for claim
      • Photos or videos that clearly show the issue
    • Once you have submitted the email, you can expect our team to contact you within 2-3 business days to further assist you after reviewing your warranty claim. To better the service we can provide you, we ask that you include as many detailed photos and videos as possible. The warranty process may take 3-5 weeks to complete, depending on current inventory levels, call and email volume, and shipping.
    • The customer is responsible for the return shipping cost for the warranted/damaged item.